Consent for Treatment

By attending a consultation with our Audiologist, your consent for examination and treatment is implied. Consent for treatment of minors, the intellectually disabled or others not considered legally competent to make decisions on their own behalf, will be obtained from a parent, guardian or attorney (where appropriate) who must be in attendance at time of consultation.  Oral consent is sufficient for removal of ear wax by an Audiologist using micro suction, waxpicks and syringing.

Complications of ear wax removal with micro suction, waxpicks and syringing are uncommon. Possible complications, side-effects and material risks inherent in the procedure include:

• Incomplete removal of ear wax, requiring return visit (for severely impacted wax)
• Minor Bleeding
• Discomfort
• Ringing in the ear (tinnitus) for a short period
• Perforation of the Ear drum
• Hearing Loss

Our staff undergo specific training for Ear Wax removal using micro suction, waxpicks and syringing. The procedure is performed under direct visualisation using microscopic vision via specialist magnifying glasses.

To ensure the risk of complication is minimised, it is essential that accurate past medical history is supplied to our staff. In addition, it is important that the patient remains relatively still during the procedure as sudden movement may significantly increase the risk of Ear Drum perforation, Permanent Hearing Loss and/or Bleeding.

Payment Terms

Waurn Ponds Hearing Clinic uses Stripe online payment systems. Stripe offer a secure and easy online payment. Whilst we do require payment at time of booking, should you cancel your booking and not wish to rebook the appointment reversal of your payment will be made within 5 working days. (See cancelation policy below)

Invoicing

All receipts or invoices from Waurn Ponds Hearing Clinic are electronic. They will be emailed to the email address you have supplied to us. If you would like to receive a hard copy of the receipt, this can be arranged on request and posted to your mailing address.

Cancellation Policy

We understand that sometimes you need to change your schedule and we ask that you:

• Give us 24 hours’ notice so we can let someone else into your time slot
• If less than 48 hours’ notice is given a 50% fee may be charged
• If less than 24 hours’ notice is given a 100% fee may be charged
• If you do not attend or give notice of cancellation of your appointment, we hold the right to charge you the full amount of the service booked
• There is a non-refundable service fee for processing online payments

What personal data we collect and why we collect it

Fiona Sutherland Enterprises Pty Ltd trading as Waurn Ponds Hearing Clinic and Geelong Ear Wax Clinic

1            We respect your privacy

1.1 Fiona Sutherland Enterprises Pty Ltd respects your right and is committed to safeguarding the privacy of our customers and website visitors.  We adhere to the Australian Privacy principles contained in the Privacy Act 1988 (Cth).  This policy sets out how we collect and treat your personal information.

1.2 “personal information” is information we hold which is identifiable as being about you.

2            Collection of your personal data

2.1 Fiona Sutherland Enterprises Pty Ltd will from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

              2.2 You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order.  We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal business affairs, change your content or email prefeences, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

              2.3 Additionally, we may also collect any other information you provide while interacting with us.

3            How we collect your personal information

3.1 Fiona Sutherland Enterprises Pty Ltd collects your personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you,  We may receive personal information from third parties, if we do, we will protect it as set out in the Privacy Policy.

4            Use of your personal information

4.1 Fiona Sutherland Enterprises Pty Ltd may use personal information collected from you to provide you with information, updates and our services.  We may also make you aware of new and additional products, services and opportunities available to you.  We may use your personal information to improve our products and services and better understand your needs.

4.2 Fiona Sutherland Enterprises Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, SMS and mail.

5            Disclosure of your personal information

5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisor, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.  Personal information is only supplied to a third party when it is required for the delivery of our services.

5.2 We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

5.3 We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Fiona Sutherland Enterprises Pty Ltd, waurnpondshearing.com.au, waurnpondshearing.com, geelongearwaxclinic.com.au, its customers or third parties.

5.4 Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

5.5 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information or non-personal information contained in those databases.  This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality.  We would seek to only disclose information in good faith and where required by any of the above circumstances.

5.6 By providing us with personal information, you consent to the terms of this Privacy Policy and the type of disclosure covered by this Policy.  Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

5.7 We may occasionally hire other, third-party companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service.  Fiona Sutherland Enterprises Pty Ltd takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

6            Security of your personal information

6.1 Fiona Sutherland Enterprises Pty Ltd is committed to ensuring that the information you provide to us is secure, in order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

6.2 The transmission and exchange of information is carried out at your own risk.  We cannot guarantee the security of any information that you transmit to us or receive from us.  Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7            Access to your personal information

7.1 You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth).  A small administrative fee may be payable for the provision of information.  If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@waurnpondshearing.com.au

7.2 We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8            Complaints about privacy

8.1 If you have any complaints about our privacy practices, please fell free to send in details your complaints to 97 Pioneer Rd, Grovedale, Victoria.3216.  We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9            Changes to Privacy Policy

9.1 Please be aware that we may change this Privacy Policy in the future.  We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board.  Please check back from time to time to review our Privacy Policy.

10         Website

10.1 When you visit our website

When you come to our websites (waurnpondshearing.com.au, waurnpondshearing.com and geelongearwaxclinic.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc.  The information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

10.2 Cookies

We may from time to time use cookies on our website.  Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer.  Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings.  However, this may prevent you from taking full advantage of our website.  Our websites may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience.  In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Ad words.  These ads may appear on this website or other websites you visit.

10.3 Third party websites

Our site may from time to time have links to other websites not owned or controlled by us.  These links are meant for your convenience only.  Links to third party websites do not constitute sponsorship or endorsement or approval of these websites.  Please be aware that Fiona Sutherland Enterprises Pty Ltd is not responsible for the privacy practises of other such websites.  We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

Approved by Fiona Sutherland

Confidentiality and privacy obligations in relation to the protection of your personal information.